Application Support Analyst - South West

Technical Support
Ref: 480 Date Posted: Monday 23 May 2022
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We’re working with a Bristol based tech company looking to recruit an Application Support Analyst. A leading global supplier of application software and implementation services to the medical insurance, protection insurance and assistance markets worldwide, with an award-winning product
What you're looking for?
Joining their friendly, team orientated support team of 6 as an Application Support Analyst you'll deliver first class support to a worldwide customer base using their award-winning product. They will train, support and develop you enabling you to deliver a great customer experience time after time.
  • Triaging Incidents logged within the Service Desk system

  • Investigating and resolving all types of application support issues/requests

  • Working directly with client representatives to progress issues/requests

  • Collaborating with colleagues to progress issues/requests and further understanding

  • Contributing to the company knowledgebase with FAQs, ‘How to..’ and technical articles

  • Writing SQL scripts for data correction

  • Escalating issues to development for further in-depth analysis

  • Assisting with the download of databases from clients and their restore locally

The teams strive to be a non-hierarchical company, providing a friendly can-do culture where challenging work and talent is recognised and rewarded.
They employ over 80 people working in a hybrid mix of home & office working from their office in the heart of Bristol with everything the city has to offer right on the doorstep
and what we're looking for?
Someone with good technical ability, a friendly and confident personality, a "can-do" attitude and great with customers.
  • Application support experience within the commercial software development industry

  • Good MS/SQL Server script writing experience

  • Proven analytical and problem-solving abilities

  • Client-facing experience

  • Really good customer service skills

  • Ability to effectively prioritise work

  • Good communication and interpersonal skills, with a focus on listening and questioning

  • Good documentation skills