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Triaging Incidents logged within the Service Desk system
Investigating and resolving all types of application support issues/requests
Working directly with client representatives to progress issues/requests
Collaborating with colleagues to progress issues/requests and further understanding
Contributing to the company knowledgebase with FAQs, ‘How to..’ and technical articles
Writing SQL scripts for data correction
Escalating issues to development for further in-depth analysis
Assisting with the download of databases from clients and their restore locally
Although application support experience within the commercial software development industry would be ideal we are also happy to look at Graduate level candidates who can be trained and developed into the role
Good MS/SQL Server script writing experience
Proven analytical and problem-solving abilities
Client-facing experience
Really good customer service skills
Ability to effectively prioritise work
Good communication and interpersonal skills, with a focus on listening and questioning
Good documentation skills