informed recruitment for people in product

Customer Experience Director - North West

circa £100,000 basic plus bonus, car, pension, healthcare etc - Manager / Director
Ref: 243 Date Posted: Sunday 11 Aug 2019
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Are you a Customer Experience Director with an inherent belief in the delivery of exceptional customer experience across every touch point? Do you live and breathe customer experience and would you thrive in a role where you’re given a blank canvass to design and implement a cradle-to-grave customer experience model based on a Lifetime Customer Model? Then we could have your perfect role and you could be just what we’re looking for.
 
Newton Blue is the in-house/on-site recruiter for a number of the UK’s leading technology companies. Our client is a leading healthcare technology business with 4 brands in the UK and part of a wider global tech group with almost 4500 people across 10 countries. You’ll have full responsibility for Customer Experience across two of the UK businesses - the largest developer of pharmacy software and one of the largest developers of GP Practice software solution - with a combined 400 people located in London, Manchester and Dundee.
 
Your new role?
It’s a brand new role, reporting directly to the MD and sitting on the senior leadership team.  The business is moving towards a Lifetime Customer model and customer experience will sit at the heart of this approach. The role will arc over every team that deals with customers, looking at every client touch point and its impact. You’ll assess everything from the ground up and be able to pretty much start with a blank sheet of paper to design, implement, manage and constantly evolve a full end-to-end Customer Experience model focused on a CLM and the delivery of a truly great customer experience every step of the way.
 
Our person…
Someone who naturally inspires and who people buy into. Someone who can paint the vision of what’s needed and get everyone too fully buy in and pull in the same direction. An outgoing, friendly and confident person who’s naturally at ease dealing with internal stakeholders and a diverse  range of clients.
And their experience...
Someone who has been there, seen it and done it before, who’s already operated at Customer Experience Director level within the software solutions or technology sectors. Already experienced at designing, implementing and managing an exceptional Customer Experience model and of turning around a problematic customer experience model.
 
Package will be around £100,000 basic plus bonus, car, pension, healthcare and a range of other benefits. Office locations are London, Manchester and Dundee so there will be UK travel, however it doesn’t matter which office you are based closest to.