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Do you have experience within Customer On-boarding, or within a pharmacy or GP Practice - would you love to use your existing experience and knowledge to help pharmacies and GP practices across the UK and have a positive impact on UK healthcare and the NHS?
We’re partnered with the largest developer of Community Pharmacy and GP Practice software in the UK, looking for an additional person to join their Customer On-boarding team (full training given). It’s a team of 5 which delivers a superb customer on-boarding experience, ensuring all contracts are correct, the software implementation is properly scheduled and delivered and that the L&D is correctly engaged. It’s a very wide ranging role, with lots going on, lots of things to manage and keep on top of – and something that is NEVER boring!
So what’s involved?
When new Pharmacy or GP Practice customers are signed by the commercial team you’ll take over and be the first point of contact. You’ll pull together information from a number of different sources to ensure their successful on-boarding and 100% satisfaction. You’ll be in constant communication with the customer (usually Pharmacy owners, Pharmacy Managers or Practice Managers), agreeing the software implementation dates between them and your tech team, ensuring the Learning & Development team is engaged, know what training is required and when it should be delivered. You’ll manage any issues, passing them over to the relevant team and all-in-all ensuring that the customer receives an exceptional customer experience whilst they are being brought on-board.
and what are we looking for?
Recent experience within customer experience, customer on-boarding or within UK Pharmacies or GP Practices,
Package
Monday to Friday with a 35 hour week.
Basic salary of £20,000 plus benefits including pension, life assurance, health protection and a range of others.