Customer Onboarding Specialist - Hybrid working - North West

We’re recruiting for a Customer Onboarding specialist for an expanding Tech Company in Leyland.  You will be involved in several projects and work with Suppliers from the initial notification , right through to final testing and Go Live.  The Company supports hybrid working where you can work 3 days in the office and 2 days at home.  The Company invests heavily in their staff offering great in-house training and career progression.

Your next role?

As a customer on-boarding specialist you’ll work within the managed service team, playing a critical role in the company’s expansion by supporting and on-boarding new customers and their suppliers. There are some minor technical elements, but full training is provided and the team is supported by strong technical expertise whenever needed.

You will:

• Be the primary contact for major customers and their supply chain
• Monitor supplier progress and maintain the reporting
• Set up new suppliers on the e-commerce platform
• Support suppliers, answering queries and providing on-going guidance
• Review, validate and provide feedback on documents being tested by suppliers
• Deliver training to suppliers on the companies portal solution

Our person?

We’re flexible with background and experience, but certainly need someone with a great personality, strong communication skills and an inherent belief in customer satisfaction, intermediate level Excel and MS Office skills.  We need someone highly organised, who can easily multi-task and manage several customers and on-boarding projects.

The office is a vibrant and modern working environment with break out space and a particularly strong team culture. The business invests heavily in its people, encouraging personal development and career progression.  Along with competitive salary there’s also a great range of benefits.