Graduate IT Service Desk Support Analyst - North West

circa £20,000 to £23,000 increasing after 12 months - Technical Support
Ref: 444 Date Posted: Thursday 25 Nov 2021
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Are you an IT Graduate looking to build a career in IT? Do you have great customer skills, a passion for technology and would you love to see the real-life contribution you make improve patient healthcare across the UK? We’re recruiting a number of service desk analysts, offering a starting salary of circa £20,000 to £23,000, increasing by £2,000 after 12 months plus further career progression to tier 2 analyst level (£28,000) - a superb opportunity for someone looking to build a career in IT.

You’ll be working for a 100+ strong software company whose cutting edge solutions are used in around 2000+ pharmacies across the UK, renowned for delivering a superb customer experience across the service desk and for providing great employee training and career development. Due to growth they are now looking to recruit Graduate level/BTEC or CompTIA level people to join the existing support team of 12.

What’s the role?

  • Working within an existing team of 12 you’ll provide technical phone-based support to a UK wide client base.
  • The service desk team is a great bunch of people, working within a supportive, friendly and motivated environment.
  • The role will be hybrid mix of office/home working.
  • The business has recently moved into a brand new purpose build building, built specifically for them with lots of space, natural light and great facilities.
  • You’ll deal with a wide range of technical issues of varying levels of complexity, some will cover the companies own software solutions, others could be anything involving hardware, software, printers, epos, user issues etc.  You will be trained and developed properly, starting off on the lower level tech issues before progressing at your own pace into more and more technical problems

And what are we looking for?

  • Graduate level candidates with a degree in IT, BTEC in IT or a recent CompTIA certificate
  • People with great communication skills, personable approachable with a bright mind-set
  • Naturally great customer skills and an inherent belief in delivering great customer experience every time
  • A passion for IT, people wanting to build a career within technology and to learn and develop