IT Analyst - North West

circa £30,000 plus benefits and 35 hour week - Technical Support
Ref: 505 Date Posted: Monday 03 Oct 2022
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We’re recruiting an IT Analyst for one of the UK’s leading developers of Pharmacy software, GP Practice and Healthcare Data software solutions. With around 250+ people in the UK they're part of  a wider global group with over 5500 people working across 10 countries and a range of technology companies.
We’re currently looking for an experienced IT Analyst to join their Leyland based team (hybrid working), helping to provide an effective, efficient and high-quality support service for UK based company & client systems and infrastructure, including data centres, servers, networks & telephony systems.
You’re next role?
  • Proactively monitoring the IT infrastructure to meet agreed service levels and aim for complete customer satisfaction
  • Monitor the IT infrastructure, diagnose and troubleshoot any issues to ensure it is running at a secure and optimal level
  • Respond to requests via escalation and ticketing system to investigate hardware, software, application user issues or account errors
  • Support moves/adds/changes/deletes for the internal systems applications
  • To monitor open calls so clients, both internal and external, are kept informed of the progress of their incidents with constant awareness of service and operational level agreements under which One-IT operate
  • Primarily an office-based role however flexibility with working hours and travel, will be required in coordination with the Head of Internal Systems
What are they looking for?  
Experience in a similar or technical support role with a strong interest in IT technology. Team oriented with a strong customer service ethos and attention to detail. A natural problem solver who can diagnose complex issues and deliver solutions efficiently and professionally. Excellent communication and inter-personal skills, with the ability to translate technical language into non-IT jargon. Someone happy to contribute to the wider IT strategy, striving to deliver stabilisation and continuous improvement, with the ability to function and prioritise tasks in a fast paced environment and provide support to local and remote users 
  • General desktop support experience & up to date knowledge of Windows client systems (PC's/Laptops/Printers)
  • Working knowledge of networking concepts and troubleshooting techniques (WiFi, LAN, DNS, DHCP, Firewall Management)
  • Technical experience in core technologies such as Active Directory, Windows Server, VMWare, Microsoft Exchange, Firewalls and Cloud based solutions
  • Telephony support and configuration experience – VOIP and mobile. Managing essential maintenance tasks and adherence to security standards around backups, patching and endpoint security solutions
What can they offer?
Competitive salary and good benefit package. 35 hour working week, car parking and a great office environment. Career development, mentoring and skills development.