informed recruitment for people in product

IT Service Desk Analyst - Leyland software company - North West

£17,500 + benefits - Technical Support
Ref: 235 Date Posted: Monday 22 Jul 2019
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Do you have a passion for technology and want to build a career in IT? Do you have customer care experience and IT skills but need the opportunity to get into your first technical role? Then this could be just what you’re looking for.  Newton Blue manages the in-house recruitment for a number of the UK’s leading technology companies. We’re recruiting for a leading pharmacy software and healthcare solutions company based in Leyland, looking for TWO IT Service Desk Support Analyst, with full training.

The company:

With around 130 people in Leyland they’re part of a global healthcare group with 650 people in the UK and over 4000 staff across 10 countries. With a near 50% market share they’re one of the UK’s biggest players within their healthcare field, and pride themselves not only on the quality of their solutions but on an exceptional customer service and customer experience at every stage. You’ll be based in a modern, open plan office in Leyland working in a friendly and supportive environment.

Your next role?

You’ll be joining a technical service desk team of 17 analysts proving support to a UK wide client base. You’ll deal with around 15 to 25 calls per day of varying degrees of complexity covering the company’s pharmacy software and healthcare solutions, as well as a range of general IT issues covering both hardware and software. You’ll be working to different service levels and KPI’s, but at all times you’ll provide exceptional customer care ensuring a superb customer experience.

Is this you?

  • You’ve a passion for IT and technology, possibly fixing computers in your spare time or helping friends and family with technical issues.
  • You’ve probably studied IT at school, college or University and may have a CompTIA certificate or similar. You definitely want to work in IT and are looking for your first step on the career ladder with a company that will train and develop you, giving you a path into more technical roles.
  • You have customer care experience, probably in a phone based role, and an inherent belief in delivering superb customer care and a great customer experience every time.
  • You’re friendly and confident with an excellent telephone manner, keep calm under pressure and want to learn new skills and expand your technical knowledge.