IT Service Desk Support Analyst (x2) - North West

£18,500 + paid overtime (inc £140 for Saturdays) - Technical Support
Ref: 393 Date Posted: Monday 14 Jun 2021
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We’re working with a leading software solutions company based in Chorley, Lancashire currently recruiting 2 IT Service Desk Support Analysts to join their existing service desk team of 14.

Starting as a level 1 analyst on a salary of £18,500 + paid overtime, with further product and technical  training you’ll progress  to become a level  2 analyst with a basic salary of £22,000 whilst resolving more complex technical issues.

You’ll provide technical, phone based support to the company’s external customers across the UK covering a range of hardware, software and EPOS issues. The company is renowned for the quality of the service desk team’s customer support and client engagement experience.

Your next role?

  • Providing IT technical support to a 3000 strong client base on the company’s software solutions and a range of hardware, software and user issues
  • 150 people and one of the Top 4 in the UK within their sector
  • Renowned for the quality of their IT service desk and customer service
  • Provide excellent IT technical support and product training
  • Offering excellent career progressions and salary packages

What we're looking for?

  • People with great personalities – warm, friendly and an inherent belief in delivering superb customer experience
  • Great communication skills
  • A passion for IT and good technical skills – via building and troubleshooting PC’s for family and friend, or previous work experience or a technical qualification such as CompTIA , IT degree or similar

What’s on offer?

  • £18,500 + paid overtime (inc £140 for Saturdays)
  • Good benefit package
  • Full training
  • Increasing to £22,000 + paid overtime with progression to level 2 analyst