IT Support Analyst - North West

to £30,000 plus benefits - Technical Support
Ref: 448 Date Posted: Saturday 08 Jan 2022
LinkedIn ShareShare
 
New Year – new role!
If you’re looking for an exciting new challenge within IT Support then we might just have your perfect job. It’s a wide ranging role where you’ll never get bored involving internal and external support and a variety of IT projects. You’ll be joining a support team of 8 who provide an effective, efficient and high quality support service for both the company and external client systems and infrastructure, including data centres, servers, networks & telephony systems.
We’re looking for someone with around 3+ years support experience with a passion for technology and a thirst to learn and develop their skills and knowledge across both hardware and software.
Your new role?
  • Providing an effective, efficient and high quality support service for both the company and client systems and infrastructure, including data centres, servers, networks & telephony systems
  • Monitor the IT infrastructure, diagnose and troubleshoot any issues to ensure it is running at a secure and optimal level
  • Investigate hardware, software, application user issues or account errors. Triage requests by severity and root cause. Support moves/adds/changes/deletes for the internal systems applications.
  • Document and maintain IT procedures and end user instructions.
  • Telephone and remote PC support to other sites and remote personnel.
  • Project work  such as server upgrades, MS Exchange, Office 365 roll-out etc
 
are you our ideal person?
  • Minimum of 3 Years’ experience in a Technical Support or similar role
  • A problem solver who can diagnose complex issues, and deliver solutions efficiently and professionally
  • Team oriented with a strong customer service ethos and attention to detail.
  • Excellent communication and inter-personal skills, with the ability to translate technical language into non-IT jargon
  • Contribute to the wider IT strategy, striving to deliver stabilisation and continuous improvement
  • Ability to function and prioritise tasks in a fast paced environment and provide support to local and remote users
 
and your technical skills?
  • General desktop support experience & up to date knowledge of Windows client systems (PC's/Laptops/Printers)
  • Working knowledge of networking concepts and troubleshooting techniques (WiFi, LAN, DNS, DHCP, Firewall Management)
  • Technical experience in core technologies such as Active Directory, Windows Server, VMWare, Microsoft Exchange, Firewalls and Cloud based solutions.
  • Telephony support and configuration experience – Avaya and Mobile
  • Managing essential maintenance tasks and adherence to security standards around backups, patching and endpoint security solutions