IT Support Technician - North West

£25k-£30k DOE plus excellent benefits package - Technical Support
Ref: 518 Date Posted: Monday 09 Jan 2023
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Newton Blue is the on-site recruiter for this leading Technology Company who offer a fully managed software solution connecting businesses worldwide with their trading partners. Their solutions exchange millions of documents each month and handle billions of pounds of transactions every year. They lead the way in electronic data interchange software, speeding up and simplifying the way organisations exchange documents with other businesses, customers and suppliers.

If you’re looking for a career in IT where you can learn, develop your skills and build your career there’s no better place to be!

Your next role?

The Implementation Technician is part of the core platform team installing the Company's bespoke software onto their cloud-base for new and existing customers.   The role will give you an opportunity to learn and build expertise in numerous leading-edge technologies (Web services, API) and to fast track your career towards larger and more complex technical challenges.  Full on the job training and career progression provided as well as the potential to work hybrid following the initial 6 month training period.

Key duties include:

  • Learn to configure and implement cloud-platform for new/existing clients

  • Use both technical and relational skills to lead your projects to completion

  • Ensure the client is trained and satisfied with the platform

  • Look after your projects to ensure a smooth 'Go-live' within agreed timescales

  • Work with cutting-edge technologies that are defining the future of the cloud

  • Directly engage with engineering and product teams to triage and provide quantified feedback to help and improve products

What we’re looking for?

Experienced IT Support candidates or IT Graduates with a passion for providing a first-class customer experience.

Great communication and customer service skills with the ability to pick up new technologies quickly.

The ability to work under pressure to tight deadlines.

And what they offer….

They’ve created a strong team culture and ask a lot of their people, which is why they give so much in return: private health insurance, personal car parking pass, and company pension as well as….

  • Education - committed to helping their people grow by providing in-house education and training

  • Events - regular group events to help maintain a team ethic and professional culture within the business

  • Social Area – Table Tennis, Pool table with Xbox and Sky TV

  • Well Being – Free gym membership