IT Support Technician - North West

£25k plus excellent benefits - Technical Support
Ref: 552 Date Posted: Tuesday 19 Sep 2023

We’re looking for an IT Support Technician to join a leading Lancashire based technology company.  It's the ideal role for someone with a keen aptitude for technical troubleshooting and customer service who is looking to build a career in IT and to broaden and strengthen their existing technical skillset.

Your next role?

The role will give you an opportunity to learn and build expertise in numerous leading-edge technologies (Web services, API) and to fast track your career towards larger and more complex technical challenges. 

What will you be doing day to day?

  • Providing email and phone support for the business

  • Migrating customers to new technology/platform

  • Liaising with technical teams regarding communications methods/AS2

  • Using both technical and relational skills to lead your task to completion

  • Providing a high level of customer service

  • Managing your workload and priorities.

  • Documenting & reporting on Progress

  • Working with cutting-edge technologies that are defining the future of the cloud

  • Building an excellent rapport with their customer base

  • Directly engaging with all departments to provide relevant feedback to help and improve our products

What they're looking for?

  • Qualification in IT: Degree/BTEC or similar

  • Great customer skills and good all round IT troubleshooting skills.

  • Confident, friendly and outgoing, always happy to role your sleeves up and go the extra mile with a “can do” attitude.

  • A passion for understanding technology, quickly exploring and learning about new technologies.

  • A strong analytical, problem solving mind-set, quickly able to isolate root cause of an issue and provide a practical solution.

  • You want the opportunity to make an impact in a scaling business

In return you'll be given a competitive salary and excellent benefits package as well as the option to work hybrid after the first 6 months in the office.

If this sounds like you, please apply online with your CV.