Service Desk Support Analyst - East

Do you have a passion for technology and want to build a career in IT? Do you have natural customer support skills and an inherent belief in delivering great customer experience time after time? Then this could be just what you’re looking for.

We’re recruiting for a leading software and healthcare solutions company based in Dundee looking for an IT Service Desk Support Analyst - with full training provided.

The company:

With around 100 people in Dundee and 250 across the UK they’re part of a global healthcare group with 4200 staff across 10 countries. They are one of the UK’s biggest players within their healthcare field, with a near 50% market share in Scotland. You’ll be based in a modern, open plan office in Dundee working in a friendly and supportive environment.

The company prides itself not only on the quality of its solutions but on providing exceptional customer service and customer experience at every stage.

Your next role?

You’ll be joining a technical service desk team of 14 analysts proving support to a UK wide client base within GP Practices, hospitals and emergency services. You’ll deal with around 15 to 25 calls per day of varying degrees of complexity covering the company’s clinical software and healthcare solutions, as well as a range of general IT issues covering both hardware and software. You’ll be working to different service levels and KPI’s, but at all times you’ll provide exceptional customer service ensuring a superb customer experience.

Is this you?

You’ve a passion for IT and technology, building or fixing computers in your spare time and helping friends and family with technical issues. You’ve probably studied IT at school, college or University and may have a CompTIA certificate or similar. You're looking to build a career in IT and want a company that will support and develop you, giving you a proper career path and future opportunities.

You already have customer service experience and IT skills, probably in a phone based role, and an inherent belief in delivering superb customer service and a great customer experience every time. You’re friendly and confident with an excellent telephone manner, keep calm under pressure and want to learn new skills and expand your technical knowledge.