Service Desk Support Analyst - flexible home working with kit supplied - East

We’re recruiting for a leading software and healthcare solutions company based in Dundee looking for an IT Service Desk Support Analyst - with training provided. If you have a passion for technology and want to build a career in IT, have great natural customer skills and an inherent belief in delivering great customer experience time after time you could be exactly what we're looking for.

The company: With around 100 people in Dundee and 250 across the UK, they’re part of a global healthcare group with 5000 staff across 10+ countries. They are one of the UK’s biggest players within their healthcare field, with a near 50% market share in Scotland. They pride themselves not only on the quality of their technical solutions but on providing exceptional customer service and customer experience at every stage.

Your next role? You’ll be joining a technical service desk team proving support to a UK wide client base within GP Practices, hospitals and emergency services, dealing with around 15 to 25 calls per day of varying degrees of complexity covering the company’s clinical software and healthcare solutions, as well as a range of general IT issues covering both hardware and software. You’ll be working to different service levels and KPI’s, but at all times you’ll provide exceptional customer service ensuring a superb customer experience.

Is this you?

You’ve a passion for IT and technology, building or fixing computers in your spare time and helping friends and family with technical issues.
You’ve probably studied IT at school, college or University and may have a CompTIA certificate or similar. You're looking to build a career in IT and want a company that will support and develop you, giving you a proper career path and future opportunities.
You will already have strong customer service experience and good IT skills developed in a phone based role, and an inherent belief in delivering superb customer service and a great customer experience every time. You’re friendly and confident with an excellent telephone manner, keep calm under pressure and want to learn new skills and expand your technical knowledge.

What they offer  £18,000 basic and excellent benefits along with training and career progression opportunities.
It's a friendly and supportive working environment where the team pull together and take genuine pride in the products and services they offer, solutions that have a positive impact on the UK's health sector.