Service Desk Support Analyst - East

IT Service Desk Support Analyst. Do you have a passion for technology and want to build a career in IT? Do you have customer service experience but need the opportunity to get into your first technical role? Then this company could be just what you’re looking for.

We’re recruiting for a leading clinical software and healthcare solutions company based in Dundee looking for 2 IT Service Desk Support Analysts – with full training given.

The company: With around 90 people in Dundee and 250 across the UK they’re part of a global healthcare group with 4000 staff across 12 countries. They are one of the UK’s biggest players within their healthcare field, with a near 50% market share in Scotland. You’ll be based in a modern, open plan office in Dundee working in a friendly and supportive environment.

The company prides itself not only on the quality of its solutions but on providing exceptional customer service and customer experience at every stage.

Your next role? You’ll be joining a technical service desk team of 14 analysts proving support to a UK wide client base within GP Practices, hospitals and emergency services. You’ll deal with around 15 to 25 calls per day of varying degrees of complexity covering the company’s clinical software and healthcare solutions, as well as a range of general IT issues covering both hardware and software. You’ll be working to different service levels and KPI’s, but at all times you’ll provide exceptional customer service ensuring a superb customer experience.

Is this you? You’ve a passion for IT and technology, possibly fixing computers in your spare time or helping friends and family with technical issues. You’ve probably studied IT at school, college or University and may have a CompTIA certificate or similar. You definitely want to work in IT and are looking for your first step on the career ladder with a company that will train and develop you, giving you a path into more technical roles.

You have customer service experience, probably in a phone based role, and an inherent belief in delivering superb customer service and a great customer experience every time. You’re friendly and confident with an excellent telephone manner, keep calm under pressure and want to learn new skills and expand your technical knowledge.