informed recruitment for people in product

Service Desk Technician - Wales

£18-22k DOE + benefits package - Technical Support
Ref: 268 Date Posted: Monday 21 Oct 2019
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Do you have a passion for technology? If you have great IT and customer service skills and are seeking a new opportunity in a technical support-focused role, this job could be just what you’re looking for.

We're looking for a Service Desk Technician to join a market leading healthcare software solutions provider.

The role

You’ll be part of the Technical Service Desk team based in Swansea, you'll give specialist support to their UK wide client base within GP Practices and wider NHS and private health services. You’ll deal with remote installations and a range of 1st - 3rd line support calls, for their clinical and healthcare software products. Working to agreed service levels, you'll be focused on providing exceptional service ensuring a superb customer experience.

Your experience

Ideally you’ll already have been working in a technical Help Desk or Service Desk job and will have customer support experience, most likely in a phone-based role.
You’ve a passion for IT and technology; possibly coding or fixing computers in your spare time or even helping friends and family with technical issues. You’ve probably studied IT at college or University and may have a Comp TIA certification, or similar, and have good knowledge of software and systems such as Windows 7/10 and Microsoft Office.
You definitely want to have a long term career in IT and will be looking for an interesting and challenging role in a company that will train and develop you, helping to build your technical knowledge.
You are naturally inquisitive, enjoy problem solving and want to keep learning new skills.  You’re also friendly and confident, with excellent communications skills, both spoken and written. You can keep calm under pressure and and possess an inherent belief in delivering superb customer service every time.

If you have any prior experience with remote software installations, SQL, Windows Server or remote desktop that would also be really useful in this role.

What they’re offering

You’ll work in a friendly and supportive environment, as part of their small, dedicated team. The team are specialist in their products and are passionate about what they do; being focused on delivering an exceptional product and the highest levels of customer service. They genuinely love knowing that their software and service really can make a difference, having a positive impact on healthcare services and patients across the UK.

Along with a competitive salary, they can offer an excellent range of employee benefits and a variety of business and social activities, plus opportunities for career progression, training and development.


If this sounds like you then please get in touch to discuss further.

Contact us for a friendly chat or apply online now

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