Technical Author - home based - North West

We’re recruiting an experienced Technical Author for one of the UK's largest developers of healthcare software solutions. You’ll see their software solutions used in around 40% of high street pharmacies and thousands of GP practices, playing a critical role in the health and wellbeing of the UK’s population – particularly crucial in the current times.

As the Technical Author you’ll deliver technically accurate, user focussed user assistance for a range of IT solutions. This includes customer resources in the form of online help centres, book and video format and internal documentation such as procedures, release communications and technical documentation

• Evaluate the product requirements and identify/research end user needs ensuring that you understand the target audience

• Produce comprehensive, accurate user assistance including online help centres, user guides, quick references, blogs, release communications and technical documentation.

• Review and proof user assistance written by colleagues and provide constructive manner

• Produce by writing, editing and publishing quality end-user assistance for software applications developed by us and third party products.

• Innovate and update existing user assistance to ensure content remains up to date and conforms to brand and Knowledge guidelines.

• Collaborate with designers, developers and customers during each project phase and throughout a product’s life, acquiring an increasing level of knowledge of the technologies used and the requirements of users.

What we’re looking for?

• An experienced technical author ideally within the healthcare and software solutions field – or who can easily get to grips with terminology and technology with healthcare software solutions

• Confident, friendly and outgoing, great at quickly building relationships with a diverse range of internal and external stakeholders