Account Manager / Customer Success (key accounts and new business) - North West

£40,000 to £45,000 basic, car allowance, £10k bonus plus benefits - Sales & Marketing
Ref: 398 Date Posted: Wednesday 28 Jul 2021
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We’re recruiting an experienced Key Account Manager/ Customer Success Manager for the UK’s largest developer of pharmacy healthcare software.  The role will see you manage around 30 existing and potential accounts of small to medium size pharmacy groups, primarily across the north of England and Scotland with a few further afield.
Newton Blue is the on-site recruiter for this leading developer of pharmacy software, with around 130 people in Lancashire and part of a global 5000 strong group. You’ll see their software used in around 40% of high street pharmacies, playing a key part in the health and wellbeing of a huge proportion of the UK’s population.
What you’re looking for?
A primarily field based role with a mix of 80% existing accounts and 20% new business.  You’ll be the accountable lead in the company for every customer and prospect in your portfolio of accounts, dedicated to maximising the value of the product and service portfolio to existing and potential customers. Your eventual deep understanding of the products and services will enable you to develop compelling solutions to pharmacy groups using your knowledge of the challenges faced by operators of multiple sites to drive sales and opportunities from your territory.
  • Ownership of the Customer Success Outcomes for your portfolio of accounts:
Increase renewal rates and reduce churn in our customer portfolio
Growing revenue through cross-sell and up-sell activities
Develop the future lifetime value of customers through demonstrable product adoption, customer satisfaction and other measures used by the business
  • Manage Customer Success Activities for your accounts across Onboarding, Training, Service delivery, Customer Success Management
  • Develop, maintain and deliver the Customer Success Plan for each account, working across the business to drive the delivery of the plan for your customers
  • Develop deep Product knowledge being able to introduce and demonstrate products features and benefit, providing expert advice and propose compelling solutions which add demonstrable value to customers
What we’re looking for?
Someone with existing sales experience within a software solutions or healthcare sector, with a good blend of account management and new business skills.
Someone who takes responsibility for and can build long term relationships with existing accounts, whilst developing targeted strategies for penetrating and growing potential new customer accounts.
A self-starter who can happily manage their time effectively in the field, able to drive and happy to look after accounts across the north of England, Scotland and potentially further afield. They need to be able to quickly understand software solutions, client pain points and opportunities for up-selling and cross-selling.
Package includes a basic salary of £40,000 to £45,000 plus £10,000 OTE bonus, £4430 car allowance and a great range of other benefits.