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Application Support Analyst - North West

dependent on experience - Technical Support
Ref: 577 Date Posted: Wednesday 03 Apr 2024
We’re looking to recruit and experienced application support analyst with a software development background who can carry out root-cause analysis to code level for a wide ranging and technically complex support role. If you enjoy complex fault resolution, putting the customer at the heart of everything you do and naturally assume responsibility for finding the root cause, then this could be your ideal role!
What’s involved?
  • Point of Escalation as a technical ResourceApplication support across the entire platform
  • Focus on Change Management and Incident Management
  • Work with cutting-edge technologies that are defining the future of the cloudMaintain Service monitoring and system stability
  • Work closely with Service Delivery & Product Owner on future planning, improving performance and stability through knowledge transfer Implement and maintain documentation on server
  • Coach and help develop those around him
  • Facilitate problem-solving and collaboration, and assist with code base migration - .Net framework
What are we looking for?
Someone with excellent troubleshooting skills, the ability to read code and happily takes responsibility for technically complex issues, root cause analysis and constantly puts the customer first
  • Ability to understand/read code (C#)
  • Change Control/Incident Reporting methodology.
  • Strong Troubleshooting skills
  • Ability to quickly learn new technologies.
  • SQL, API and Webservices
  • Identify quickly and isolate the root cause of an issue when it arises, as well as provide a practical solution.
  • Familiar with Atlassian suite and JIRA, Angular/JavaScript, CRM’s and document formats