informed recruitment for people in product

IT Service Desk Support Analyst - Leyland - Lancashire

circa £18,000 + paid overtime and great benefits - Technical Support
Ref: 327 Date Posted: Tuesday 19 May 2020
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Do you have a passion for technology, great technical skills and an inherent belief in delivering great customer experience? Are you looking to take the next step in a career in IT?  Then this could be just what you’re looking for - we’re recruiting TWO IT Service Desk Support Analysts for a leading tech company, with training provided.

Your next role?

With around 130 people in Leyland and a near 40% market share they are the UK’s largest developer of pharmacy software and solutions. They pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage.

You’ll be joining a technical service desk team of 20 analysts based in modern open plan offices proving support to a UK wide client base. You’ll deal with around 15 to 25 calls per day of varying degrees of complexity covering the full range of pharmacy software and healthcare solutions, as well as a range of general IT issues covering both hardware and software. You’ll be working to different service levels and KPI’s, delivering exceptional customer service and ensuring a superb customer experience time after time.

Is this you?

  • You love IT and technology and have a great understanding of tech. You probably fix computers in your spare time and help friends and family with technical issues. IT is not just a job for you - it's a passion!
  • You’ve probably studied IT at school, college or University and may have a CompTIA certificate or similar. You definitely want to work in IT and are looking to progress on the career ladder with a company that will train and develop you, giving you a path into more technical roles.
  • You already have customer service experience, probably in a phone based role, and an inherent belief in delivering superb customer service and a great customer experience every time.
  • You’re friendly and confident with an excellent telephone manner, keep calm under pressure and want to learn new skills and expand your technical knowledge.