informed recruitment for people in product
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Do you have a passion for technology, great technical skills and an inherent belief in delivering great customer experience? Are you looking to take the next step in a career in IT? Then this could be just what you’re looking for - we’re recruiting TWO IT Service Desk Support Analysts for a leading tech company, with training provided.
Your next role?
With around 130 people in Leyland and a near 40% market share they are the UK’s largest developer of pharmacy software and solutions. They pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage.
You’ll be joining a technical service desk team of 20 analysts based in modern open plan offices proving support to a UK wide client base. You’ll deal with around 15 to 25 calls per day of varying degrees of complexity covering the full range of pharmacy software and healthcare solutions, as well as a range of general IT issues covering both hardware and software. You’ll be working to different service levels and KPI’s, delivering exceptional customer service and ensuring a superb customer experience time after time.
Is this you?
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