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Do you have a passion for technology, great customer service skills and love providing a first class experience for the customer? Are you looking to embark or take the next step in a career in IT? Then this could be just what you’re looking for - we’re recruiting for an enthusiastic Service Desk Analyst for a leading Dundee healthcare tech company, with training and career progression provided.
After the initial 2-3 weeks training in the Dundee office, this will become a hybrid role where you work 2 days in the office and the rest from home.
Could this be your next role? They are one of the UK’s largest developers of Primary Care software solutions, priding themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage.
You’ll be joining a technical service desk team providing IT hardware & software support to Primary care settings across Scotland. You’ll deal with around 10-15 calls per day of varying degrees of complexity covering the full range of GP practice software and healthcare solutions, as well as a range of general IT issues covering both hardware and software. You’ll be working to different service levels and KPI’s, delivering exceptional customer service and ensuring a superb customer experience time after time.
Is this you?
In return, you'll be offered a starting salary of £21k rising to £23k over 24 months, plus a great range of company benefits. There is also the opportunity to increase your earnings with weekend shifts.
If this sounds like you, please apply online with your CV.