Service Desk Support Analyst - Lancashire

We're working with a Chorley based tech co - a leader in their field - based in brand new state of the art offices right next to Buckshaw Parkway train station. Hybrid working. Tier 1 Service Desk Support Analyst .

You’ll be joining a service desk team based in Chorley within modern open plan offices and the opportunity of hybrid working. You'll provide support to a UK wide client base, dealing with around 15 to 25 calls per day where your customer care skills will be the foundation of the customer experience.  Throughout your time on the Service Desk you will naturally be upskilled to give you the knowledge to further expand your technical ability.

 The role provides a great opportunity for career progression moving from a Tier 1 to Tier 2 position within 18 months, or to other positions within the wider business.  

 Is this you?

• You’re friendly and confident with an excellent telephone manner, keep calm under pressure and want to learn new skills
• You already have customer service experience, probably in a phone based role, and an inherent belief in delivering superb customer service and a great customer experience every time.
• You want to establish and grow your career in customer service and technical support
• You love IT and technology and have a great understanding of tech. You might be the go to person for friends and family assisting with all their technical issues!  IT is not just a job for you - it's a passion!
• You’ve probably studied IT at school, college or University and may have a CompTIA certificate or similar. You definitely want to work in IT and are looking to progress on the career ladder with a company that will train and develop you, giving you a path into more technical roles

Interested? Apply with your CV today!